DNI awarded 'Digital Innovation of the Year' at InsureTek Golden Shield Excellence Awards 28 Feb 2023

Press Release: 

DNI awarded 'Digital Innovation of the Year' at InsureTek Golden Shield Excellence Awards

[Dubai, UAE, 27 February 2023] Dubai National Insurance (DNI), one of the leading Insurance Companies in the UAE, has been awarded 'Digital Innovation of the Year' at InsureTek Golden Shield Excellence Awards. The event offers an unmatched platform for companies to highlight their technology innovations, and is considered one of the largest insurance gathering.

Mr. Abdulla Al Nuaimi, Chief Executive Officer, Dubai National Insurance (DNI), said, "We are honoured to receive this recognition from the InsureTek Golden Shield Excellence Awards and would like to express our sincere gratitude to the organisers and judges. The awards are set apart for its uniquely transparent judging process, and we are delighted to be acknowledged for our committed and passionate work towards enhancing customer experience by using advanced digital technologies to ensure excellent customer turnaround time and seamless integration with business partners."

DNI's state-of-the-art motor portal experience allows our broker partners to have OCR-based technology to reduce data entry and complete the required work in less time. DNI has also enhanced the portal experience for business partners with a quick quote module (Two-minute quote and policy issuance) which is a USP (unique selling proposition), as part of the efforts to increase customer satisfaction by providing a seamless customer journey.

DNI aims to implement digital transformation across business verticals by using Robotic process automation, paperless office initiatives, enhanced middle layer for collaboration, the latest technology-driven portals for customers and business partners, and end-to-end integration for seamless data exchange. Our strategy focuses on increased retention and expansion of customer base, ROI on digital initiatives, cross selling, and speed of service (SOS), among other objectives.